Privacy Policy

Lonely Planet Privacy Policy

At Lonely Planet, we understand that privacy is really important. So we have prepared this privacy policy to fill you in on who we are, our objectives in handling personal information that we collect, and how you can find out more about our privacy philosophy and the personal information that we collect about you.

So who are we?

Lonely Planet operates through different companies around the world that are all part of the Lonely Planet Group. This includes BBC Worldwide, which is the majority shareholder of Lonely Planet. Individual Lonely Planet companies sometimes need to share personal information with other companies in the group to let us provide the quality products and standard of service you've come to expect of us. If corporate structures excite you, click here for more information on the Lonely Planet Group.

What do we collect and why do we collect it?

There will be situations in which it is necessary for us to collect information about individuals. We collect and hold personal information such as names, addresses, e-mail addresses, and phone numbers. The types of purposes for which we collect information about individuals include the following (we'll generally explain more about why we collect personal information when we actually collect it - but there are some exceptions):

  • responding to your feedback and questions;
  • sending our and Nokia’s newsletters to you (if you ask us or Nokia to);
  • contacting you with information and updates (like exciting travel news, great offers, promotions, special events, competitions and surveys) from Nokia, Lonely Planet and/or BBC Worldwide (again, if you ask us or Nokia to); and
  • to manage our competitions and contact the winners.

You tell who?

We may share personal information amongst companies in the Lonely Planet Group (which includes BBC Worldwide) and with Nokia (but only if you opt-in to receiving information from Nokia). We may also disclose that information to our travel writers and other contractors who help us put together the Lonely Planet products and services you know and love and, where relevant, to our business partners who assist us in providing these products and services, or to successors in title to our business. This may involve transferring your data from one country to another. By giving us personal information through the Lonely Planet website or communicating with us, you acknowledge and agree to us using your data in these ways and on a global basis, but if you have any concerns about this please let us know.

If legal or health and safety issues arise we may also have to make disclosures to relevant organisations to deal with these matters.

Complaints, comments or corrections?

You generally have a right to access the personal information Lonely Planet holds about you (although there are exceptions). To access correct or update your other personal information, or if you have any questions about personal information, please contact us by e-mail or by writing to us at Locked Bag 1, Footscray, Victoria 3011, Australia.

A world without lawyers…

…it's a nice thought. However, for the time being the information handling activities of the Lonely Planet Group are governed by privacy and anti-spam laws throughout the world. For instance, in Australia that means being guided by the Australian National Privacy Principles and SPAM Act 2003. In Europe the regulations are based on EC Directive 95/46/EC.

Security

The security of your personal information is important. Lonely Planet has in place proper security measures to protect your personal information.

What about "cookies"?

A "cookie" is a small message given to your web browser by our web server. The browser stores the message in a text file, and the message is then sent back to the server each time the browser requests a page from the server. We use cookies on our website to tailor our web pages to your needs. This may include recording what region of the world you are from so we don't make the mistake of requiring you to buy stuff with British Pounds when you live in Fiji - or Australia for that matter at current exchange rates! Information supplied by cookies can also help us to analyse your profile when you visit, and help us to provide you with a better user experience. We also employ independent measurement, advertising and research companies to help us gather information about visitors to our website, using cookies, log file data and code which is embedded on our website. We use this information to help improve the services we provide. Lonely Planet strictly requires that these companies do not use of this information for their own purposes. We do not match cookies to your registration details (that is, if you are registered with us) and we do not use cookies to track your movements after leaving this website.

A list of the main cookies that we set on our site (and what each is used for), together with ways to minimise the number of cookies you receive is set out below. Note that while you can turn off cookies, doing this will restrict your use of our website.


Cookies we set on our site

This site stores the user’s viewing preferences (Flash/HTML/Mobile) in order to improve the user experience.


Setting up your browser to reject cookies:

You can adjust your browser settings to reject cookies (for mobile phones you will have to refer to your handset manufacturer's help manual) using one of the following procedures (depending on your website browser):

If you're using Internet Explorer 6.0 or 7.0:

  • Choose Tools, then
  • Internet Options
  • Click the Privacy tab
  • Click on Custom Level
  • Click on the 'Advanced' button
  • Check the 'override automatic cookie handing' box and select Accept, Block or Prompt for action as appropriate.

If you're using Firefox 2.0:

  • Choose Tools, then
  • Options
  • Click the Privacy icon

If you're using Firefox 1.0 or 1.5:

  • Choose Tools, then
  • Options
  • Click the Privacy icon
  • Click the Cookies tab

If you're using Opera 8.0 or 9.0:

  • Choose Tools, then
  • Preferences
  • Advanced
  • Cookies

If you're using Opera 7.0:

  • Choose File, then
  • Preferences
  • Privacy

If you're using Netscape 6.0:

  • Choose Edit, then
  • Preferences
  • Click on Advanced
  • Click on Cookies

If you're using Internet Explorer 5.0 or 5.5:

  • Choose Tools, then
  • Internet Options
  • Click the Security tab
  • Click on Custom Level
  • Scroll down to the sixth option to see how cookies are handled by IE5 and change to Accept, Disable, or Prompt for action as appropriate.

If you're using Internet Explorer 4.0:

  • Choose View, then
  • Internet Options
  • Click the Advanced tab
  • Scroll down to the yellow exclamation icon under Security and choose one of the three options to regulate your use of cookies.

If you're using Internet Explorer 3.0:

  • Choose View, then
  • Options
  • Click on Advanced
  • Click on the button that says Warn before Accepting Cookies.

If you're using Netscape Communicator 4.0:

  • Choose Edit, then
  • Preferences
  • Click on Advanced
  • Set your options in the box that says Cookies.

To see your cookie code, just click on a cookie to open it. You'll see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave you the cookie.

Further information

Additional information regarding cookies and opting-out is available at www.youronlinechoices.co.uk and www.allaboutcookies.org.